Orders & Shipping
Orders & Shipping
We strive to process and ship orders within 1 to 2 business days. All delivery dates are estimates and are not guaranteed. We don’t ship on non-business days or holidays.
Shipping Method: SF Express
| Country/Region | Estimated Shipping Time | Shipping Cost |
Minimum for Free Shipping
|
| Australia | 7-14 Business Days | A$80 | Not Eligible |
| Hong Kong | 2 - 3 Business Days | HKD$ 35 | HKD $500 |
| Korea | 7-14 Business Days | 35,000 KRW | Not Eligible |
| United States | 7-14 Business Days | USD$ 50 | Not Eligible |
Can I edit/cancel my order or change my address?
After placing your order, you can easily manage your order by logging into your account here. Once logged in, navigate to "Orders" under "My Account" to check the status of your order.
If the order status is "Confirmed", you can click on "Contact us" or reach out to us at contact_hk@fetaq.hk to request any changes or cancellations to your order.
If the order status is "On its way", you can start a return by clicking on "Request return".
Please note that the availability of editing, canceling, or changing the address of your order may vary depending on the specific circumstances. Feel free to contact us for further assistance.
How can I check the status of my order?
As soon as we have shipped your order, you will receive an email with the tracking number for your package. You can check the status of your shipment after receiving the email by using the link provided.If you have registered an account with us, you can check the status of an ordered item in the “My Orders” menu. If you still have questions, you can Contact Support to our customer support team.